DigitalGenius

DigitalGenius is an e-commerce platform that automates customer service processes, enhances the customer experience, and reduces costs for eCommerce and retail businesses

Pricing

Contact for Pricing$ 34/mo

New Features

API

Tool Info

Rating: N/A (0 reviews)

Date Added: August 3, 2023

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Description

DigitalGenius is an advanced eCommerce platform that utilizes AI technology to simplify customer service procedures, enhance the overall customer journey, and improve operational efficiency for retail and eCommerce enterprises.

Key Features

Talk to your customer using Conversational AI and trigger automated responses over the phone and other voice channels.
Provides an all-encompassing solution for ecommerce with Conversational AI, Visual AI, Generative AI, and Voice AI.
Improves CSAT and NPS and boosts lifetime value.
Reduces backlog by 50% or more within a few weeks.
Reduces First Response Time by 75%+.
Fully automates 60+ retail and ecommerce use cases.
Resolves 40%+ of queries with no agent involvement.
Answers customers and solves issues 24/7 through all channels.
Provides powerful analytics capabilities to spot patterns and identify issues in ecommerce operations..

Use Cases

Improving customer satisfaction and boosting lifetime value for ecommerce businesses.
Reducing backlog and response time to enhance customer service efficiency.
Fully automating retail and ecommerce use cases to streamline operations and save time.
Resolving customer queries with minimal agent involvement, improving efficiency and reducing workload.
Enabling businesses to answer customers and solve issues 24/7 through all channels, ensuring round-the-clock support.
Leveraging analytics to spot patterns and identify issues in ecommerce operations, such as faulty product batches, underperforming carrier partners, and on-site stock challenges..