Interactions
Interactions
An AI-powered virtual assistant for businesses to enhance customer communication.
Pricing
Contact for Pricing$ 200/mo
Tool Info
Rating: N/A (0 reviews)
Date Added: September 26, 2023
Categories
Customer Support
Description
Interactions LLC provides Intelligent Virtual Assistants (IVA) that use artificial intelligence and human understanding to improve communication between businesses and consumers. The IVA offers breakthrough conversational AI and human levels of understanding, making customer experience efficient and effortless. The IVA has been tested to handle billions of secure and compliant interactions annually. Interactions LLC operates on a success-based business model, and offers a variety of resources such as whitepapers, eBooks, and videos to help potential customers understand their offerings.
Key Features
- Conversational AI technology: Enables natural communication without menu trees or IVRs.
- Human-like understanding: The technology comprehends and communicates at a human level, allowing for natural speech or typing.
- Scalable and tested: The technology has been tested to handle billions of secure and compliant interactions annually.
- Payment based on success: Payment is only required if the technology works successfully.
Use Cases
- Increase Customer Engagement: The IVA helps engage customers across different channels throughout their journey, making it easier for them to communicate naturally without being confined to menu trees and IVRs.
- Improve Customer Satisfaction: The IVA makes customer experience efficient and effortless, helping brands improve customer satisfaction and NPS.
- Decrease Operational Expense: The IVA handles complex, repetitive parts of the transaction, reducing average handle time and improving first call resolution.
- Eliminate Agent Churn: The IVA works hand in hand with your agents to complete tasks, making them feel valued and empowered.
- Elevate Agent Value: The IVA takes over repetitive, mundane transactions, allowing agents to focus on revenue-generating tasks that require their expertise.
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