Key Features

• Unthread operates within Slack, providing a cohesive and familiar environment for support teams.
• Support requests can be converted into prioritized tickets with assignments and SLAs for efficient tracking.
• Incoming messages are automatically assigned ownership, ensuring accountability and organized handling.
• Messages can be prioritized and categorized, allowing support reps to address important queries promptly.
• Colleagues can collaborate within Slack to resolve issues and escalate when necessary.
• AI can be used to automatically categorize messages like bugs, feature requests, and greetings.
• AI-powered responses aid support reps in providing accurate solutions based on common queries.
• Unthread seamlessly integrates with tools like Salesforce, Hubspot, Linear, and Asana for enhanced functionality.
• Customizable tags can be added for roadmap planning and prioritization of customer needs.
• Unthread is tailored for various industries including FinTech, Infrastructure SAAS, HR Tech, Agencies, Open Source, and Productivity Tools.
• Simplify support processes within Slack for efficient and organized ticket handling.
• Improve transparency and accountability by assigning ownership to support requests.
• Collaborate seamlessly with colleagues to resolve customer issues collaboratively.
• Utilize AI-powered suggestions for quick and accurate responses.
• Add your own tags for precise categorization and prioritization.