HiQ
HiQ enables CX teams to catch & save bad customer interactions.
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Tool Info
Rating: N/A (0 reviews)
Date Added: May 19, 2024
Categories
Customer Support
What is HiQ?
HiQ is a customer experience (CX) tool that provides 100% visibility into customer interactions. With HiQ, CX teams can capture and save bad customer interactions, obtain immediate QA results, and predict customer satisfaction (CSAT). The tool uses AI to analyze and enhance customer support and offers advanced data insights for tailored services and improved CX team performance.
Key Features and Benefits
- 100% visibility into customer interactions.
- Capture and save bad customer interactions.
- Immediate QA results.
- Predict customer satisfaction (CSAT).
- Enhanced data insights for actionable insights.
- Advanced auto-tagging for tailored services.
- Identify training opportunities and streamline workflows.
- Elevate customer satisfaction.
Use Cases
- Improving customer experience management.
- Enhancing quality assurance in customer interactions.
- Increasing customer satisfaction.
- Driving performance of CX teams.
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