Tekst.ai

Further Information

Key Features

• Automated Customer Service: Implement a personalized AI solution to handle common customer inquiries and FAQs automatically.
• Ticket Tagging and Prioritization: Automatically tag and prioritize incoming tickets based on topics or importance, resulting in faster response times.
• Cost Optimization: Automate the resolution of recurring questions with similar answers, freeing up agents to focus on more complex issues.
• Contextual AI Training: Train the AI using past data, current routing behavior, and context specific to your company, enhancing its effectiveness.
• Monitoring and Analysis: Gain valuable insights into your email and ticket handling processes through detailed dashboards, enabling continuous improvement.
• File Detection and Routing: Detect file types and predict, prioritize, and route them accordingly, streamlining support for file-based inquiries.

Use Cases

• Streamlined Ticket Handling: Automate common cases, allowing AI to resolve FAQs and specialize agents for complex issues.
• Cost Reduction: Automate responses to recurring questions, optimizing agent workload and reducing the cost per ticket.
• Prioritized Response: Utilize topic-based prioritization to ensure important tickets receive prompt attention.
• Data Analysis and Improvement: Monitor and analyze support operations through comprehensive dashboards to optimize efficiency.
• Streamlined File-based Support: Automatically detect and route files, enhancing scalability and efficiency in handling file-related inquiries.
• Faster customer service
• Reduced costs
• Enhanced productivity in support operations
• Leveraging AI automation