Key Features

• Jochem.ai is a self-improving knowledge base that learns from human answers to deliver more accurate responses over time.
• It ensures full compliance with GDPR regulations for data security and privacy.
• The AI assistant seamlessly integrates with existing systems like Teams or Slack for easy knowledge retrieval and management.
• Jochem.ai can provide instant answers to customer emails and chats with a single click, reducing stress on second-line support.
• If Jochem.ai encounters a question it cannot answer, it immediately escalates it to a senior agent for resolution and learns from these escalations for future reference.
• The platform efficiently manages escalation logs for a smooth and organized process for customer support.
• Jochem.ai provides valuable metrics such as time saved and hot topics for operational insights to optimize customer care.
• The AI assistant keeps the knowledge base up to date by automatically updating existing content and suggesting new information.