Parabolic
Parabolic
Speeds up ticket resolution with smart support.
Pricing
Free
Tool Info
Rating: N/A (0 reviews)
Date Added: June 26, 2023
Categories
Customer Support
Description
Parabolic is a cutting-edge customer support assistant that utilizes AI technology to accelerate the ticket resolution process. Its seamless integration with popular ticketing software platforms such as Intercom, Zendesk, and Helpscout allows it to leverage a user's support data to deliver efficient and effective customer support.
Key Features
- Parabolic AI tool offers intent detection and auto-drafting for both general and customer-specific responses.
- The tool smoothly navigates through multi-turn conversations for seamless customer support experiences.
- Parabolic identifies upsell and cross-sell opportunities based on customer pain-points.
- Incoming customer questions are automatically categorized for efficient ticket management.
- Parabolic's robust knowledge base indexes all past responses for easy access to information, even for rarely asked questions.
Use Cases
- Customer support teams seeking to improve their ticket resolution processes and response times
- Businesses using ticketing software platforms like Intercom, Zendesk, or Helpscout, looking for an AI-powered assistant to streamline customer support operations
- Support agents handling high volumes of customer inquiries and in need of an AI tool to assist in drafting responses and providing relevant recommendations
- Companies wanting to utilize their support data and create a more efficient and personalized customer support experience
- Parabolic provides a robust AI solution to optimize customer support operations.
Reviews
0 reviews
Leave a review
