Capacity
Capacity
An AI-powered support automation platform for automating repetitive support tasks and building solutions to any business challenge.
Pricing
Paidstarts from $49/user/month
Tool Info
Rating: N/A (0 reviews)
Date Added: September 26, 2023
Categories
Customer Support
Description
Capacity is an AI-powered support automation platform that automates repetitive support tasks, answers questions, and builds solutions to any business challenge. It offers a range of features such as knowledge base, chatbots, workflows, SMS, and live chat. The platform is trusted by over 1900 customers and is compliant with various regulations, making it secure for both small and big brands. The website offers a range of resources including guides, a blog, FAQs, podcasts, and ultimate guides.
Key Features
- A Knowledge Base and Articles feature to assist agents and provide answers to frequently asked questions.
- Chatbots and Helpdesk functionality that utilizes AI for self-service, with the option for human escalation.
- Workflows and Automations to automate important processes.
- SMS and Livechat capabilities to reach individuals instantly.
- A Dev Platform and Apps feature that allows for easy integration with various applications.
Use Cases
- Knowledge Base + Articles: Businesses in customer service industries can use this to empower their agents to quickly answer customer FAQs.
- Chatbots + Helpdesk: Companies can use this to provide AI self-service with human escalation for customer inquiries.
- Workflows + Automations: Businesses can use this to automate their key processes, such as order fulfillment and customer onboarding.
- SMS + Livechat: Companies can use this to instantly reach people where they are, such as through SMS or live chat.
- Dev Platform + Apps: Developers can use this to easily integrate their applications with the platform.
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