Forethought
Forethought
AI platform automates & optimizes support ticket lifecycle
Pricing
Paid$ 29/mo
Tool Info
Rating: N/A (0 reviews)
Date Added: November 28, 2022
Categories
Customer Support
Description
SupportGPT™ by Forethought is an AI-based platform that streamlines and improves customer support procedures through its generative capabilities.
Key Features
- Forethought's SupportGPT™ is an AI-powered platform that offers efficient and cost-effective customer support solutions across various industries. Here are the key features and use cases of the platform:
- Features:
- Solve: Automates answers to common questions across any channel
- Triage: Enriches cases with sentiment and intent, prioritizing and routing based on urgency
- Assist: Empowers agents with relevant knowledge and suggested responses using generative AI
- Discover: Measures ROI, identifies and resolves gaps, and tracks performance in real-time
- Use Cases:
- E-commerce: Streamlining customer service for online retailers
- SaaS: Enhancing support processes for software service providers
- FinTech: Improving customer experience in the financial technology sector
- Overall, Forethought's SupportGPT™ is an ideal solution for businesses looking to streamline their customer support processes and improve customer experience.
Use Cases
- E-commerce: Simplifying customer service for online sellers
- SaaS: Optimizing support procedures for software service providers
- FinTech: Elevating customer satisfaction in the financial technology industry
- In general, Forethought's AI platform provides effective and affordable customer support solutions for various sectors.
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